{"product_id":"9780851990118","title":"Tourism SMES, Service Quality and Destination Competitiveness","description":"This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context. ","brand":"CABI","offers":[{"title":"Default Title","offer_id":47022163820784,"sku":"9780851990118","price":187.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780851990118_p0.jpg?v=1769911372","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780851990118","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}