{"product_id":"9780859699419","title":"The Assertiveness Handbook","description":"Are you tongue tied when you want to air a difficult issue or press for your rights?\u003cbr\u003eThe good news is that assertiveness skills that allow for effective communication can be learned. Mary Hartley suggests ways of dealing confidently and assertively with people in a range of situations. She provides a series of practical exercises designed to help you develop a positive style of behavior based on self-respect and respecting others. \u003cbr\u003e\u003cbr\u003eUsing case studies, self-assessment material, exercises and practical tips, this down-to-earth book can help you gain increased confidence and self-esteem at work.  ","brand":"SPCK Publishing","offers":[{"title":"Default Title","offer_id":47022226669808,"sku":"9780859699419","price":12.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780859699419_p0.jpg?v=1763830231","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780859699419","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}