{"product_id":"9780865715158","title":"The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home","description":"\u003cp\u003eThe rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. \u003ci\u003eThe Joy of Conflict Resolution\u003c\/i\u003e helps readers understand conflict and why it arises through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.\u003c\/p\u003e\u003cp\u003eIn over 13 years as a trainer, facilitator and mediator, \u003cb\u003eGary Harper\u003c\/b\u003e has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"New Society Publishers","offers":[{"title":"Default Title","offer_id":47032884068592,"sku":"9780865715158","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780865715158_p0.jpg?v=1763836341","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780865715158","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}