{"product_id":"9780871319791","title":"Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business","description":"Good manners is good business! So says Mary Mitchel, and she should know. Her training programs,     books, columns, and coaching have helped countless corporations and organizations understand the     value of treating everyone - from customers to competitors - with respect, compassion, and     kindness. In \u003ci\u003eClass Acts\u003c\/i\u003e, she'll give you the skills you need to bring civility - and     success - to your business life. You'll learn how to:  \u003cul\u003e  \u003cli\u003eCommunicate correctly - and effectively - in all situations  \u003c\/li\u003e\n\u003cli\u003eDisagree without being disagreeable  \u003c\/li\u003e\n\u003cli\u003eDeal with public speaking and presentations  \u003c\/li\u003e\n\u003cli\u003eWrite and respond to email, handwritten notes, and letters  \u003c\/li\u003e\n\u003cli\u003eManager introductions and handshakes  \u003c\/li\u003e\n\u003cli\u003eContend with formal dinners and fancy restaurants  \u003c\/li\u003e\n\u003cli\u003eCope with a  bullying boss or co-worker  \u003c\/li\u003e\n\u003cli\u003eHandle the special needs of a multicultural workplace  \u003c\/li\u003e\n\u003cli\u003eUse the most important words in business: \u003ci\u003ePlease; Sorry; Thanks\u003c\/i\u003e  \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"M.Evans \u0026 Company","offers":[{"title":"Default Title","offer_id":47022385791216,"sku":"9780871319791","price":21.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780871319791_p0.jpg?v=1763831213","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780871319791","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}