{"product_id":"9780873893831","title":"Online Customer Care: Applying Today's Technology to Achieve World-Class Customer Interaction","description":"A timely and desirable resource for any organization attempting to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. The author explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care.\u003cp\u003e Organizations looking for cost-effective ways to service their customer using integrated online solutions for their customer care environments will gain much insight from this one-stop, complete resource.  \u003c\/p\u003e","brand":"ASQ Quality Press","offers":[{"title":"Default Title","offer_id":47012516528368,"sku":"9780873893831","price":5.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780873893831_p0.jpg?v=1763833878","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780873893831","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}