{"product_id":"9780874178944","title":"Casino Customer Service: The WIN WIN Game","description":"\u003cp\u003eA guide to customer service in the casino industry in which the authors argue that investments in customer service are \"activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patronage.\"\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"University of Nevada Press","offers":[{"title":"Default Title","offer_id":47033178521840,"sku":"9780874178944","price":24.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780874178944_p0.jpg?v=1763847172","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780874178944","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}