{"product_id":"9780874256147","title":"Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service - and What Should Happen!","description":"Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.","brand":"H R D Press","offers":[{"title":"Default Title","offer_id":49785223282928,"sku":"9780874256147","price":14.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780874256147","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}