{"product_id":"9780891063612","title":"What People Want: A Manager's Guide to Building Relationships That Work","description":"What People Want reveals the truth about what it takes to build employee-manager relationships that matter-both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today's workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.","brand":"Quercus","offers":[{"title":"Default Title","offer_id":47132312142064,"sku":"9780891063612","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780891063612_p0.jpg?v=1763854917","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780891063612","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}