{"product_id":"9780893343569","title":"From Chaos to Calm: Or Dealing With Difficult People Vs. Them Dealing With You!","description":"\u003cbr\u003eRude, obnoxious, defensive, demanding, arrogant… Ever notice how difficult people bring conflict and complication to your life?\u003cp\u003e Dr. Bill Crawford’s From Chaos to Calm brilliantly explains:\u003c\/p\u003e\u003cp\u003eThe underlying causes of conflict\u003cbr\u003eHow simple disagreements can so quickly turn into a vicious cycle\u003cbr\u003eHow you can tap into the internal motivation of “difficult people” so they interpret what you have to say as valuable information\u003cbr\u003eFrom Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.\u003c\/p\u003e","brand":"Humanix Books","offers":[{"title":"Default Title","offer_id":47022882128112,"sku":"9780893343569","price":18.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780893343569_p0.jpg?v=1763855203","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780893343569","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}