{"product_id":"9780937851319","title":"Building Blocks For Improving Customer Relationships","description":"The truth of the matter is, in most situations customer service is a concept that is designed by the company, but not always implemented by the people. In the pages of this book, you will find twenty stories that took customer service and defined it as customer appreciation. In Building Blocks for Improving Customer Relationships, you will learn the difference between the concept of customer service and the demonstration of caring for the customer.","brand":"Flint Inc","offers":[{"title":"Default Title","offer_id":47023568716016,"sku":"9780937851319","price":14.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780937851319_p0.jpg?v=1763868158","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780937851319","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}