{"product_id":"9780971154247","title":"Win the Customer, Not the Argument","description":"\u003cp\u003e\"The customer is not always right, but he or she is always the customer.\" That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week—or all 52 at once! Don Gallegos' Customer Service Rules! is your guide to building a business centered on your customers.\u003c\/p\u003e","brand":"Brigantine Media","offers":[{"title":"Default Title","offer_id":47013573951728,"sku":"9780971154247","price":13.23,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780971154247_p0.jpg?v=1763880100","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780971154247","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}