{"product_id":"9780971973107","title":"Culturrific!: The Roadmap to a Terrific Service Culture","description":"Providing our customer with an experience is the new \"norm\" in business. It's no longer enough to meet expectations, you have to exceed them. This book will help you do just that.\u003cp\u003eBased on years of research and practical application, this book can be used by any business or organization today to help them transform their current culture into a experience one.\u003c\/p\u003e\u003cp\u003eThis updated 2nd edition explores the impact of a post-digital world with its Millennial and Gen Z workforce on corporate culture. It includes new chapters and illustrations throughout.\u003c\/p\u003e\u003cp\u003eThis book will show you the roadmap to building a terrific experience culture within your business.\u003c\/p\u003e","brand":"WooHoo, Incorporated","offers":[{"title":"Default Title","offer_id":49849745998064,"sku":"9780971973107","price":20.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780971973107","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}