{"product_id":"9780974080802","title":"Help Desk Audit: Blueprint for Success","description":"In the current economy, IT managers must find creative approaches to improve IT services with reduced funding and fewer resources. In an effort to assist IT managers, The Help Desk Audit: Blueprint for Success identifies critical areas of weakness within the support environment and provides practical, step-by-step improvement strategies. This book contains audits in all critical areas of the support organization including: Help Desk Foundation, People, Process, Tools and Customer Relationship Management. Each audit rates the maturity of the support organization: Advanced, Mature, Emergent or Immature. This do-it-yourself audit and improvement process provides the framework and guidance to enhance the support organization's ability to ensure customer success. Focus is placed upon cross-functional improvement teams, senior management buy-in, and the development of critical success factors and measurements. Each audit has five steps: assess, compare, plan, implement and assess.","brand":"BlueprintAudits.com","offers":[{"title":"Default Title","offer_id":47009770504432,"sku":"9780974080802","price":59.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780974080802_p0.jpg?v=1763877466","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780974080802","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}