{"product_id":"9780974998602","title":"Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference","description":"\u003cp\u003eHow do you take your organization to the next level? With passion, purpose, and worthwhile work.\u003c\/p\u003e\u003cp\u003eIn Hardwiring Excellence, \u003cb\u003eQuint Studer\u003c\/b\u003e helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.\u003c\/p\u003e\u003cp\u003eLearn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles® to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003col\u003e\n\u003cli\u003eIncrease employee, physician, and patient satisfaction;\u003c\/li\u003e\n\u003cli\u003eLower employee turnover;\u003c\/li\u003e\n\u003cli\u003eImprove quality;\u003c\/li\u003e\n\u003cli\u003eGrow market share; and\u003c\/li\u003e\n\u003cli\u003eIncrease revenue while reducing costs.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eAs the results occur, momentum builds, and the Healthcare Flywheel turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Fire Starter Publishing","offers":[{"title":"Default Title","offer_id":47035432894704,"sku":"9780974998602","price":28.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780974998602_p0.jpg?v=1763878181","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780974998602","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}