{"product_id":"9780975519608","title":"Healing Words: The Power of Apology in Medicine","description":"One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five \"R's\" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.","brand":"Doctors in Touch","offers":[{"title":"Default Title","offer_id":49988738482416,"sku":"9780975519608","price":19.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780975519608","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}