{"product_id":"9780977067879","title":"It's Hard to Find Good Help These Days: A customer service manual for businesses","description":"It's Hard to Find Good Help These Days is a realistic guide to providing outstanding customer service. Rather than a boring layout of a typical business manual, this book provides guidance via entertaining vignettes based on actual experiences Murdock had as a customer. Hop from story to story while you learn what each professional did right and\/or wrong.","brand":"BeanFit Publishing","offers":[{"title":"Default Title","offer_id":47035301200112,"sku":"9780977067879","price":29.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780977067879_p0.jpg?v=1763878773","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780977067879","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}