{"product_id":"9780979998256","title":"Customer Service Training: Creating Exceptional Customer Loyalty Experiences for Retention and Profitable Results","description":"Creating Profitable Customer Loyalty Experiences\u003cp\u003e Customer service guides every single business interaction. Your level of customer service is the difference between a successful, thriving business and giving customer's and money to your competition.\u003c\/p\u003e\u003cp\u003eDon't give customer's and money to your competition !\u003c\/p\u003e\u003cp\u003eCustomer Service is the key to customer loyalty , repeat business and happy customers.\u003c\/p\u003e\u003cp\u003eInside, Customer Service Training you'll learn:\u003c\/p\u003e\u003cp\u003e• How to know exactly what your customer expect- and how to give it to them every time.\u003c\/p\u003e\u003cp\u003e• How exceptional customer service generates profits- and how to train this concept to your customer service team.\u003c\/p\u003e\u003cp\u003e• How to create a positive work environment that benefits customers and employees and generates profits.\u003c\/p\u003e\u003cp\u003e• How to manage stressful situations more effectively- you'll even learn how to deal with difficult customers and coworkers !\u003c\/p\u003e\u003cp\u003e• Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers.\u003c\/p\u003e\u003cp\u003e• How to recognize customer's sign and behaviors so that you can meet their needs before they even know what they are. That is creating ultimate customer service experiences.\u003c\/p\u003e\u003cp\u003eMaximizing Customer Experiences for Retention and Profitable Results !\u003c\/p\u003e","brand":"The Moment Group","offers":[{"title":"Default Title","offer_id":47020762562800,"sku":"9780979998256","price":12.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780979998256_p0.jpg?v=1763881675","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780979998256","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}