{"product_id":"9780981880808","title":"Create Devoted Customers","description":"The author explains how to bring customers back to the business and improve the bottom line. Emphasis is placed on finding highly valued, low-cost-to-implement actions that create an emotional tie with customers and give a competitive advantage in customer service. Topics covered include the importance of going beyond the basics of performance, customer perceptions, managing customer expectations, motivating employees and complaint handling.  ","brand":"Andelon Publishing","offers":[{"title":"Default Title","offer_id":49988786684144,"sku":"9780981880808","price":24.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780981880808","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}