{"product_id":"9780983660705","title":"The Compassionate Geek","description":"\u003cp\u003e\u003cb\u003eNote: There is a newer version of this book available. Please look up ISBN 978-0983660736.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eA real-world, plain-language how-to guide for delivering amazing customer service to end-users.\u003c\/p\u003e\u003cp\u003eNow in its second edition, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e is a quick read with equally fast results.\u003c\/p\u003e\u003cp\u003eHere's what you'll find:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBest practices for communicating with email, including examples\u003c\/li\u003e\n\u003cli\u003eThe four intrinsic qualities of great service providers\u003c\/li\u003e\n\u003cli\u003eBest practices for communicating using chat and texting\u003c\/li\u003e\n\u003cli\u003eTen tips for being a good listener\u003c\/li\u003e\n\u003cli\u003eTwo practical ways to keep your emotions in check\u003c\/li\u003e\n\u003cli\u003eA flow chart for handling user calls\u003c\/li\u003e\n\u003cli\u003eWhat to do when the user is wrong\u003c\/li\u003e\n\u003cli\u003eHow to work with the different generations in the workplace\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\u003cp\u003eAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing \"foo-foo\", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"soundtraining net","offers":[{"title":"Default Title","offer_id":47029496348912,"sku":"9780983660705","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780983660705_p0.jpg?v=1763894146","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780983660705","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}