{"product_id":"9780983916307","title":"Add Value Or Stay Home","description":"\"Outside-In\" is a way of thinking. It's not customer service! \u003cbr\u003eIt's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view? \u003cbr\u003eKnowing what your customers really want because of the WAY you ask them. \u003cp\u003eLearning how to keep more of your current customers, close more proposals and gain new ones is just the tip of the iceberg when looking at your business from the \"Outside-In!\"\u003c\/p\u003e\u003cp\u003eThis book will change, forever, how you look at your business.\"\u003c\/p\u003e","brand":"Center for Customer Focus","offers":[{"title":"Default Title","offer_id":47023164195056,"sku":"9780983916307","price":24.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780983916307_p0.jpg?v=1763891736","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780983916307","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}