{"product_id":"9780984539512","title":"Keys to the Medical Front Office","description":"Employee onboarding programs often fail because they are riddled with gaps and not comprehensive enough in scope. This is a costly oversight. It is the responsibility of the supervisor or manager to support new hires, acclimate them to their work group, and provide a well-structured orientation.\u003cp\u003eAt last, a step-by-step handbook to assist with onboarding healthcare customer service employees. This indispensable resource quickly and effectively introduces the fundamental elements of the medical front office: customer service, HIPAA, compliance, medical records, and much more. \u003c\/p\u003e\u003cp\u003eEnsure your employee orientation is consistent, uniform, and complete. Keys to the Medical Front Office provides the framework to guarantee success.\u003c\/p\u003e","brand":"Johnson Key Elements","offers":[{"title":"Default Title","offer_id":47009981399280,"sku":"9780984539512","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780984539512_p0.jpg?v=1763887998","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780984539512","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}