{"product_id":"9780995357204","title":"The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional","description":"\u003cp\u003e\u003cem\u003e \u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eEvery business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e‘The A – Z of Service Excellence’ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e• Communicate respectfully with people from all walks of life\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e• Identify and address your own levels of stress\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e• Achieve the customer service job of your dreams\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e• Refresh a tired customer service approach\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e• Apply these skills in any industry\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this book is for you.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Michael Hanrahan Publishing","offers":[{"title":"Default Title","offer_id":47030042591472,"sku":"9780995357204","price":22.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780995357204_p0.jpg?v=1763901349","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780995357204","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}