{"product_id":"9780995617001","title":"My Telephone Record Book: Your telephone call recording and follow up management workbook","description":"Your telephone call recording and follow up management workbook.\u003cp\u003eIf your organisation does not already have a process or procedure for recording or managing calls, such as a CRM (customer relationship management) database, this workbook is designed to help you record and manage your calls.\u003c\/p\u003e\u003cp\u003eEach page allows you to record the date and key details of 5 calls:\u003cbr\u003e• The caller's name,\u003cbr\u003e• Their company,\u003cbr\u003e• Their contact number,\u003cbr\u003e• The time of the call, and\u003cbr\u003e• The actions arising.\u003c\/p\u003e","brand":"The Work Press","offers":[{"title":"Default Title","offer_id":49827942793456,"sku":"9780995617001","price":9.99,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780995617001","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}