{"product_id":"9780995618329","title":"Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memorable customer experience","description":"\u003cp\u003eWe know it makes us feel good when we get outstanding customer service. It invariably tempts us to spend more; it encourages us to come back a second or third time and it makes us more confident to refer that business to our family, friends or colleagues.\u003c\/p\u003e\u003cp\u003eBut even when the team have had all the right training, and they’re making all the right moves, the service can sometimes still leave us feeling cold.\u003c\/p\u003e\u003cp\u003eIt’s the experience you create for customers that gets remembered. Getting this right creates customer loyalty, reducing the strain on your marketing budget and ultimately means more profit.\u003c\/p\u003e\u003cp\u003eSo how do you create Service Superstars who have that ability to leave your customers feeling totally loyal to your business?\u003c\/p\u003e\u003cp\u003eIt takes more than just a one off training exercise to create a team who are confident to take the initiative and are committed to do what it takes to create a memorable customer experience.\u003c\/p\u003e\u003cp\u003eIn this book Caroline guides you through the all stages to developing a true service culture, so you get a maximum return on your investment in customer service training. Creating your own Service Superstars.\u003c\/p\u003e\u003cp\u003eGetting this right can be the number one way to differentiate your business from your competition.\u003c\/p\u003e\u003cp\u003eDon’t leave it to chance.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Zeal Coaching Ltd","offers":[{"title":"Default Title","offer_id":47021298057456,"sku":"9780995618329","price":11.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780995618329_p0.jpg?v=1763901070","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780995618329","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}