{"product_id":"9780996222709","title":"Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition","description":"Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry.\u003cp\u003eClient interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24\/7 accessibility aren't just \"extras\" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors.\u003c\/p\u003e\u003cp\u003eJason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.\u003c\/p\u003e","brand":"Cappleton, LLC","offers":[{"title":"Default Title","offer_id":47010304950512,"sku":"9780996222709","price":24.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780996222709_p0.jpg?v=1763901725","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780996222709","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}