{"product_id":"9780999183106","title":"CUSTOMER SERVICE call center HOTSHOTS: 17 Insights into Manifesting Exceptional Customer Experiences","description":"\u003cp\u003e\u003cb\u003eATTENTION CUSTOMER SERVICE REPS!!!\u003c\/b\u003e\u003cbr\u003e\u003cu\u003e\u003cb\u003eDiscover things they don't teach you in training.\u003c\/b\u003e\u003c\/u\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Did you know, that before they even begin a call, Customer Service Hotshots already know how the call is going to end?\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eSeriously. I'm not kidding.\u003c\/p\u003e\u003cp\u003eBefore they even begin dealing with a customer, these seasoned Hotshots, already know the steps they are going to take and where it is all going to end.\u003c\/p\u003e\u003cp\u003eThey have been around the block so many times, that they have wised up to the fact, that there are only three satisfactory outcomes they can offer a customer ...\u003c\/p\u003e\u003cp\u003e1. \u003cb\u003eI\u003c\/b\u003enstant \u003cb\u003eG\u003c\/b\u003eratification\u003cbr\u003e 2. an \u003cb\u003eA\u003c\/b\u003ecceptable \u003cb\u003eA\u003c\/b\u003elternative to instant gratification ... or\u003cbr\u003e 3. a \u003cb\u003eV\u003c\/b\u003ealid \u003cb\u003eE\u003c\/b\u003explanation of why instant gratification is no longer an option\u003c\/p\u003e\u003cp\u003eI call it the IG-AA-VE strategy, pronounced \"I gave\", no pun intended.\u003c\/p\u003e\u003cp\u003eThink about it for a moment ...\"\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWITHIN THESE PAGES YOU WILL FIND ...\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eInformal talks offering a wealth of practical guidance, inspiration and understanding on how to use the powers you have within you.\u003c\/p\u003e\u003cp\u003eClues on what it takes to perform in a level-headed manner in the face of your job's seeming contradictions.\u003c\/p\u003e\u003cp\u003eAn indispensable guide for equipping yourself with the tools you need to deliver exceptional customer experiences.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Fanny de Liefde-Lyons","offers":[{"title":"Default Title","offer_id":50086555091184,"sku":"9780999183106","price":15.97,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780999183106","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}