{"product_id":"9781080921027","title":"South Korea: Pocket Size Trip Planner \u0026 Travel Journal Notebook. Plan Your Next Vacation in Detail to South Korea: Packing List, Itinerary, Bucket List, Hotels \u0026 More... 75 Blank Lined Pages Included for Notes and Writing. Adventure Log.","description":"Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.\u003cbr\u003eCompletely updated and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations.\u003cbr\u003eDealing with Difficult People is an absolute must for anyone who wants to defuse tensions and resolve stressful situations.\u003cbr\u003eLearn how to keep your cool by:\u003cbr\u003eCalming angry customers\u003cbr\u003eHandling annoying subordinates, co-workers and bosses\u003cbr\u003eDealing with sarcasm and the \"silent treatment\"\u003cbr\u003ePreventing abusive language and behaviour\u003cbr\u003eRecognising and circumventing office politics\u003cbr\u003eSexual harassment and workplace bullying.\u003cp\u003eThis book was first published in 1990 and has had 22 publishers - 16 languages.\u003c\/p\u003e","brand":"Amazon Digital Services LLC - KDP Print US","offers":[{"title":"Default Title","offer_id":47019664900336,"sku":"9781080921027","price":6.89,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781080921027_p0.jpg?v=1763682911","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781080921027","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}