{"product_id":"9781101046234","title":"Four Seasons: The Story of a Business Philosophy","description":"\u003cb\u003eThe founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eHow did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?\u003cbr\u003e\u003cbr\u003e Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.\u003cbr\u003e\u003cbr\u003e His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a \"home away from home\" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.\u003cbr\u003e\u003cbr\u003e Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47106253979888,"sku":"9781101046234","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781101046234_p0.jpg?v=1763684693","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781101046234","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}