{"product_id":"9781101082249","title":"The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It","description":"\u003cb\u003eWhy incivility at work is a bigger problem than you suspect\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.\u003cbr\u003e\u003cbr\u003e Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.\u003cbr\u003e\u003cbr\u003e Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.\u003cbr\u003e\u003cbr\u003e Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.\u003cbr\u003e\u003cbr\u003e Bestsellers like \u003ci\u003eThe No Asshole Rule\u003c\/i\u003e and \u003ci\u003eThe Power of Nice\u003c\/i\u003e have shown the hunger for more civility at work; now \u003ci\u003eThe Cost of Bad Behavior\u003c\/i\u003e shows exactly what to do about it.","brand":"Temple Publications International, Inc.","offers":[{"title":"Default Title","offer_id":47127969104112,"sku":"9781101082249","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781101082249_p0.jpg?v=1763684979","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781101082249","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}