{"product_id":"9781101560549","title":"Power Listening: Mastering the Most Critical Business Skill of All","description":"\u003cb\u003e Listening is harder than it looks- but it's the difference  between business success and failure. \u003c\/b\u003e\u003cp\u003eNothing causes bad decisions in organizations as often as poor  listening. But Bernard Ferrari, adviser to some of the nation's most  influential executives, believes that such missteps can be avoided and  that the skills and habits of good listening can be developed and  mastered. He offers a step-by-step process that will help readers  become active listeners, able to shape and focus any conversation.\u003c\/p\u003e\u003cp\u003eFerrari reveals how to turn a tin ear into a platinum ear. His  practical insights include: \u003c\/p\u003e\u003cul\u003e    \u003cli\u003eGood listening is hard work, not a passive activity \u003c\/li\u003e    \u003cli\u003eGood listening means asking questions, challenging all assumptions,  and understanding the context of every interaction \u003c\/li\u003e    \u003cli\u003eGood listening results in a new clarity of focus, greater efficiency,  and an increased likelihood of making better decisions \u003c\/li\u003e    \u003cli\u003eGood listening can be the difference between a long career and a  short one    \u003cp\u003e\u003c\/p\u003e    \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47128120099056,"sku":"9781101560549","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781101560549_p0.jpg?v=1763687980","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781101560549","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}