{"product_id":"9781101662731","title":"Working with Difficult People: Revised and Expanded","description":"Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47119139799280,"sku":"9781101662731","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781101662731_p0.jpg?v=1763689475","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781101662731","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}