{"product_id":"9781118039427","title":"What's the Secret?: To Providing a World-Class Customer Experience","description":"\u003ci\u003eWhat's the Secret?\u003c\/i\u003e gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47136315474160,"sku":"9781118039427","price":29.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781118039427_p0.jpg?v=1763692791","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781118039427","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}