{"product_id":"9781118047354","title":"How to Talk to Customers: Create a Great Impression Every Time with MAGIC","description":"Filled with case studies and anecdotes, \u003ci\u003eHow to Talk to Customers\u003c\/i\u003e demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their \u003cb\u003eMAGIC\u003c\/b\u003e customer service training program. \u003cb\u003eMAGIC,\u003c\/b\u003e which stands for \u003cb\u003eM\u003c\/b\u003eake \u003cb\u003eA\u003c\/b\u003e \u003cb\u003eG\u003c\/b\u003ereat \u003cb\u003eI\u003c\/b\u003empression on the \u003cb\u003eC\u003c\/b\u003eustomer, can help anyone become the type of communicator that makes their customers feel special. \u003cp\u003eFor more on this book, visit www.howtotalktocustomers.com\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47078140444912,"sku":"9781118047354","price":17.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781118047354_p0.jpg?v=1769887654","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781118047354","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}