{"product_id":"9781118551851","title":"Service Science: The Foundations of Service Engineering and Management","description":"\u003cp\u003e\u003cb\u003eFeatures coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFeaturing an innovative and holistic approach, \u003ci\u003eService Science: The Foundations of Service Engineering and Management\u003c\/i\u003e provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.\u003c\/p\u003e \u003cp\u003eUtilizing a combined theoretical and practical approach to discuss service science, \u003ci\u003eService Science: The Foundations of Service Engineering and Management\u003c\/i\u003e also features:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCase studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures\u003c\/li\u003e \u003cli\u003eComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics\u003c\/li\u003e \u003cli\u003ePlentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services\u003c\/li\u003e \u003cli\u003eAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science\u003c\/li\u003e \u003cli\u003eA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eService Science: The Foundations of Service Engineering and Management\u003c\/i\u003e is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business\/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47107276144880,"sku":"9781118551851","price":129.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781118551851_p0.jpg?v=1769888710","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781118551851","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}