{"product_id":"9781118822142","title":"Salesforce.com For Dummies","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eLearn to:\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eProspect leads, drive sales, and provide outstanding customer service\u003c\/li\u003e\n\u003cli\u003eManage contacts, identify opportunities, and analyze your results\u003c\/li\u003e\n\u003cli\u003eCollaborate with colleagues and connect directly with your customers\u003c\/li\u003e\n\u003cli\u003eTake advantage of Salesforce.com marketing tools and services\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eDiscover how you can use Salesforce.com to ramp up your sales and customer service!\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eDive into Salesforce.com to manage leads, prospect for clients, manage your existing relationships, and more! If you're a sales professional, customer and partner relationships are your livelihood. This comprehensive, easy-to-read guide shows you how to use the tool that can manage every single aspect of the sales and customer service lifecycles!\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eGet your head in the clouds — find out how to run your business from the Salesforce.com platform with collaboration, flexible access to information, and more\u003c\/li\u003e\n\u003cli\u003eCollaborate like a pro — use Chatter to help sales, marketing, and support departments get on the same page\u003c\/li\u003e\n\u003cli\u003eTrack it all — manage existing business relationships, track incoming leads, and keep track of contacts and activities\u003c\/li\u003e\n\u003cli\u003eMake it rain — become a rainmaker by managing the entire sales cycle, from lead to close\u003c\/li\u003e\n\u003cli\u003eWow your clients — impress your clients by delivering fast, accurate support\u003c\/li\u003e\n\u003cli\u003eMeasure performance — analyze sales data like never before and allow sales reps, managers, and executives to measure performance\u003c\/li\u003e\n\u003cli\u003eGo custom — customize Salesforce.com with Force.com to create solutions to your specific needs\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eOpen the book and find:\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAdvice on navigating and personalizing Salesforce.com\u003c\/li\u003e\n\u003cli\u003eHow to track leads, accounts, contacts, and opportunities\u003c\/li\u003e\n\u003cli\u003eTricks for improving your marketing campaigns\u003c\/li\u003e\n\u003cli\u003eSteps for creating quotes with product and price books\u003c\/li\u003e\n\u003cli\u003eSolutions for helping customers with the Service Cloud\u003c\/li\u003e\n\u003cli\u003eDetails on improving productivity\u003c\/li\u003e\n\u003cli\u003eThe best ways to customize with Force.com\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47022901821680,"sku":"9781118822142","price":26.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781118822142_p0.jpg?v=1763695764","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781118822142","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}