{"product_id":"9781119010685","title":"Salesforce Service Cloud For Dummies","description":"\u003cp\u003e\u003cb\u003eLearn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eSalesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. \u003ci\u003eSalesforce Service Cloud For Dummies\u003c\/i\u003e is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cul\u003e \u003cli\u003eExamines how to enable your agents to provide efficient service\u003c\/li\u003e \u003cli\u003eDiscusses how to interact with customers through any channel\u003c\/li\u003e \u003cli\u003eOffers insights on improving internal communication and collaboration\u003c\/li\u003e \u003cli\u003eShows how to resolve customer's questions in a timely manner\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eTake advantage of this opportunity to be heard above your competition with the help of \u003ci\u003eSalesforce Service Cloud For Dummies\u003c\/i\u003e.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47038229348592,"sku":"9781119010685","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781119010685_p0.jpg?v=1763696156","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781119010685","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}