{"product_id":"9781119239321","title":"Salesforce.com For Dummies","description":"\u003cb\u003eYour all-access guide to reaping the benefits of Salesforce.com\u003c\/b\u003e \u003cp\u003eSalesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Written by Salesforce.com insiders with years of experience in customer relationship management (CRM) solutions, \u003ci\u003eSalesforce.com For Dummies\u003c\/i\u003e gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll discover how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, create accurate projects based on past performance, and so much more. \u003c\/p\u003e\u003cp\u003eA customizable, on-demand CRM solution, Salesforce.com allows businesses to organize and manage all of their customer information—leads, opportunities, contacts, accounts, cases, and solutions—in one place. Whether you're a Windows or Mac user, this down-to-earth, friendly guide shows you how to maximize Salesforce.com's capabilities to close deals faster, gain real-time visibility into sales, and collaborate instantly. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eCustomize the new user interface with apps, widgets, and tools\u003c\/li\u003e \u003cli\u003eProspect leads, drive sales, and provide outstanding customer service\u003c\/li\u003e \u003cli\u003eManage contacts, identify opportunities, and analyze your results\u003c\/li\u003e \u003cli\u003eCollaborate with colleagues using Chatter\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIf you're new to Salesforce.com or an existing user looking for the latest tips and tricks to maximize its potential, this friendly guide has you covered.\u003c\/p\u003e","brand":"Wiley, John \u0026 Sons, Incorporated","offers":[{"title":"Default Title","offer_id":47078376407280,"sku":"9781119239321","price":29.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781119239321_p0.jpg?v=1763696797","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781119239321","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}