{"product_id":"9781119405771","title":"Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance","description":"\u003cp\u003e\u003cb\u003eHACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"I LOVE THIS BOOK!\"\u003cbr\u003e\u003cb\u003e—CHESTER ELTON,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eAll In\u003c\/i\u003e and \u003ci\u003eWhat Motivates Me\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.\"\u003cbr\u003e\u003cb\u003e—MARSHALL GOLDSMITH,\u003c\/b\u003e executive coach and \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author\u003c\/p\u003e \u003cp\u003e\"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.\"\u003cbr\u003e\u003cb\u003e—LISA BODELL,\u003c\/b\u003e CEO of Futurethink and author of \u003ci\u003eWhy Simple Wins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.\"\u003cbr\u003e\u003cb\u003e—CHIP CONLEY,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author and hospitality entrepreneur\u003c\/p\u003e \u003cp\u003eThe question is not, \"does your company have a culture?\" The question is, \"does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?\"\u003c\/p\u003e \u003cp\u003eEvery executive and manager has a responsibility to positively influence their workplace culture. \u003ci\u003eCulture Hacker\u003c\/i\u003e gives you the tools and insights to do it with simplicity and style.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCulture Hacker\u003c\/i\u003e explains:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eTwelve high-impact hacks to improve employee experience and performance\u003c\/li\u003e \u003cli\u003eHow to delight and retain a multi-generational workforce\u003c\/li\u003e \u003cli\u003eThe factors determining whether or not your employees deliver outstanding customer service\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47078446694640,"sku":"9781119405771","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781119405771_p0.jpg?v=1763697046","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781119405771","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}