{"product_id":"9781119943648","title":"ITIL Foundation Exam Study Guide","description":"\u003cb\u003eEverything you need to prepare for the ITIL exam – Accredited to 2011 syllabus\u003c\/b\u003e \u003cp\u003eThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOffers an introduction to IT service management and ITIL V3 service strategy\u003c\/li\u003e \u003cli\u003eHighlights the topics of service design and development and the service management processes\u003c\/li\u003e \u003cli\u003eReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation\u003c\/li\u003e \u003cli\u003eAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technology\u003c\/li\u003e \u003cli\u003eDownload valuable study tools including practice exams, flashcards, a glossary of key terms and more.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIf you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47122052776176,"sku":"9781119943648","price":23.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781119943648_p0.jpg?v=1763697477","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781119943648","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}