{"product_id":"9781119951186","title":"ITIL For Dummies","description":"\u003ci\u003eITIL For Dummies\u003c\/i\u003e provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. \u003cul\u003e \u003cli\u003eUnderstanding how ITIL can help you\u003c\/li\u003e \u003cli\u003eGetting to grips with ITIL processes and the service lifecycle\u003c\/li\u003e \u003cli\u003eImplementing ITIL into your day to day work\u003c\/li\u003e \u003cli\u003eLearn key skills in planning and carrying out design and implementation projects\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47078319948016,"sku":"9781119951186","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781119951186_p0.jpg?v=1763697519","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781119951186","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}