{"product_id":"9781119969402","title":"Beyond The Call: Why Some of Your Team Go the Extra Mile and Others Don't Show","description":"\u003cb\u003eWhy some team members go the extra mile while others don't--and how to get more out of everyone\u003c\/b\u003e \u003cp\u003eBusiness leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer. \u003ci\u003eBeyond the Call\u003c\/i\u003e uses case studies, the real-world stories of real managers, and groundbreaking research from NYU's Stern School of Business, to answer important questions about performance and offer real solutions for building high-performing organizations and teams. This book will show you how to coax every member of you team to do more, leaving behind mediocrity for excellence.\u003cb\u003e\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003e\u003ci\u003e'Beyond the Call addresses a topic that goes to the very heart of what makes organisations successful in the 21st Century...this book provides a useful framework to help managers understand more about the discretionary effort. \u003c\/i\u003e Beyond the Call \u003ci\u003eoutlined discretionary effort principles that all managers should benefit from adopting'\u003c\/i\u003e\u003cbr\u003e \u003cb\u003eJonathan Emms, Head of Primary Care, Country Lead, Pfizer UK\u003c\/b\u003e\u003cbr\u003e \u003cb\u003e\u003cbr\u003e \u003c\/b\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47121590812912,"sku":"9781119969402","price":28.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781119969402_p0.jpg?v=1763697919","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781119969402","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}