{"product_id":"9781260011869","title":"Truth at Work: The Science of Delivering Tough Messages","description":"\u003cp\u003e\u003cstrong\u003eThe truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.\u003c\/strong\u003e\u003c\/p\u003e  \u003cp\u003eThe greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness.\u003c\/p\u003e  \u003cp\u003eUnfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.\u003c\/p\u003e  \u003cp\u003e\u003cem\u003eNew York Times\u003c\/em\u003e bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.\u003c\/p\u003e  \u003cp\u003e\u003cem\u003eTruth at Work\u003c\/em\u003e shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.\u003c\/p\u003e  \u003cp\u003eYou’ll learn:\u003c\/p\u003e  \u003cp\u003e• How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth\u003cbr\u003e • How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share\u003cbr\u003e • How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue\u003cbr\u003e • How to assess if your current approach is too tough or too soft\u003cbr\u003e • A checklist for diagnosing whether you need a one-time talk or multi-conversation process\u003cbr\u003e • How Structured Listening helps you calmly and logically control volatile conversations\u003cbr\u003e • The 7 phrases that make people defensive (and what you should say instead)\u003cbr\u003e • And much more!\u003c\/p\u003e  \u003cp\u003eWhether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.\u003c\/p\u003e  \u003cp\u003e\u003cbr\u003e \u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":47143112507632,"sku":"9781260011869","price":24.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781260011869_p0.jpg?v=1763704159","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781260011869","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}