{"product_id":"9781292100203","title":"Five Star Service: How to deliver exceptional customer service","description":"\u003cp\u003e\u003cb\u003eCreate magic moments that get you noticed, remembered and referred\u003c\/b\u003e. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"FT Press","offers":[{"title":"Default Title","offer_id":47037566353648,"sku":"9781292100203","price":24.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781292100203_p0.jpg?v=1763704718","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781292100203","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}