{"product_id":"9781403932532","title":"Trust Matters: For Organisational and Personal Success","description":"Trust is seemingly in decline in contemporary society, yet its significance and value is undiminished. Numerous scandals afflicting business and politics, the growth of spin and a loss of faith in leaders as people with strong values have all eroded levels of trust. As trust becomes a scarcer commodity, those people and organizations that possess it have a distinct advantage. Trust matters - in fact, it is essential for: · Organizational Success and Profitability · Winning and Retaining Customers · Effective Leadership · Innovation and Creativity · Motivating and Energising People · Managing Risk · Personal Satisfaction, Fulfilment and Success This book is about trust: What can be achieved when it's present, what can happen when it's not and how to develop it.","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47053343916272,"sku":"9781403932532","price":105.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781403932532_p0.jpg?v=1763716962","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781403932532","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}