{"product_id":"9781408125021","title":"Dangerous Customer Service: How You Can Turn Your Team Into An Innovation Force","description":"\u003cp\u003e\u003ci\u003eDangerous Customer Service\u003c\/i\u003e provides real help for real people in the real world. \u003c\/p\u003e\u003cp\u003eThis book guides managers through the realities and practicalities of great customer service. \u003ci\u003eDangerous Customer Service\u003c\/i\u003e shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that service into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential customer services including loyalty, training your customer and services across cultures.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"A\u0026C Black Publishers, Ltd.","offers":[{"title":"Default Title","offer_id":47025528570096,"sku":"9781408125021","price":13.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781408125021_p0.jpg?v=1763718352","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781408125021","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}