{"product_id":"9781426018459","title":"SuperSTAR Customer Service: It's All About C.A.R.E.","description":"\u003cp\u003eWithout loyal customers, a business doesn't exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction and loyalty. Simply put, Customers Are Really Everything-C.A.R.E. Learn the five Moments of Magic to achieving SuperSTAR customer services and how to manage each consistently. The time is now. Word travels fast and far by both satisfied and unsatisfied customers every day.\u003c\/p\u003e\u003cp\u003eSuperSTAR Customer Service begins with defining the Moments of Truth, Misery, Mediocrity, and Magic and then you'll learn how to apply:\u003c\/p\u003e\u003cp\u003eMoment of Magic I: Mental Psyche.\u003c\/p\u003e\u003cp\u003eMoment of Magic II: The Greeting.\u003c\/p\u003e\u003cp\u003eMoment of Magic III: Meeting the Need.\u003c\/p\u003e\u003cp\u003eMoment of Magic IV: Follow-through.\u003c\/p\u003e\u003cp\u003eMoment of Magic V Handling Problems.\u003c\/p\u003e","brand":"Axzo Press","offers":[{"title":"Default Title","offer_id":47025877680368,"sku":"9781426018459","price":14.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781426018459_p0.jpg?v=1763742614","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781426018459","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}