{"product_id":"9781426018589","title":"Conflict Management: Resolve Disagreement at Work","description":"\u003cp\u003eWhether it's in the form visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.\u003c\/p\u003e\u003cp\u003eConflict Management presents common sense and proven practical techniques to minimize the negative effects of disagreement. You'll learn how to:\u003c\/p\u003e\u003cp\u003eConfidently address conflict situations\u003c\/p\u003e\u003cp\u003eHonor the legitimate viewpoints of each party\u003c\/p\u003e\u003cp\u003eHead off escalation and retaliation\u003c\/p\u003e\u003cp\u003eImprove communication to negotiate resolution\u003c\/p\u003e","brand":"Axzo Press","offers":[{"title":"Default Title","offer_id":47025931747568,"sku":"9781426018589","price":14.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781426018589_p0.jpg?v=1763742617","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781426018589","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}