{"product_id":"9781430237273","title":"Metrics: How to Improve Key Business Results","description":"\u003cp\u003e    Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization? \u003c\/p\u003e\u003cp\u003e  \u003c\/p\u003e\u003cp\u003e  \u003cem\u003eMetrics: How to Improve Key Business Results \u003c\/em\u003eprovides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the “why” of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs.\u003c\/p\u003e\u003cp\u003e  \u003c\/p\u003e\u003cp\u003e  \u003cem\u003eMetrics \u003c\/em\u003ewill help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book: \u003c\/p\u003e\u003cp\u003e  \u003c\/p\u003e\u003cp\u003e  \u003c\/p\u003e\u003cul\u003e  \u003cli\u003eProvides a step-by-step guide for building an organizational effectiveness report card \u003c\/li\u003e  \u003cli\u003eTakes you from identifying key services and products and using metrics, to determining business strategy \u003c\/li\u003e  \u003cli\u003eProvides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT \u003c\/li\u003e  \u003c\/ul\u003e           What you’ll learn\u003cul\u003e  \u003cli\u003eUnderstand the difference between data, measures, information, and metrics \u003c\/li\u003e  \u003cli\u003eIdentify root performance questions to ensure you build the right metrics \u003c\/li\u003e  \u003cli\u003eDevelop meaningful and accurate metrics using concrete, easy-to-follow instructions \u003c\/li\u003e  \u003cli\u003eAvoid the high risks that come with collecting, analyzing, reporting, and using complex data \u003c\/li\u003e  \u003cli\u003eFormulate practical answers to data-based questions \u003c\/li\u003e  \u003cli\u003eSelect and use the proper tools for creating, implementing, and using metrics \u003c\/li\u003e  \u003cli\u003eLearn one of the most powerful methods yet invented for improving organizational results \u003c\/li\u003e  \u003c\/ul\u003e  Who this book is for      \u003cp\u003e     \u003cem\u003eMetrics: How to Improve Key Business Results\u003c\/em\u003e was written for senior managers who need to improve key results. Equally, the book is for the department heads, middle managers, analysts, IT professionals, and change agents responsible for collecting, analyzing, and reporting metrics. Finally, it’s for those who have to chase data and find meaningful answers to the “interesting” questions executives ponder.         \u003c\/p\u003e     Table of Contents\u003col\u003e  \u003cli\u003eIntroduction: Who, What, Where, When, Why, and How You Use Metrics \u003c\/li\u003e  \u003cli\u003eEstablishing a Common Language  \u003c\/li\u003e  \u003cli\u003eWhere to Begin: Planning a Good Metric \u003c\/li\u003e  \u003cli\u003eUsing Metrics as Indicators \u003c\/li\u003e  \u003cli\u003eUsing the Answer Key \u003c\/li\u003e  \u003cli\u003eStart with Effectiveness \u003c\/li\u003e  \u003cli\u003eTriangulation: Essential to Creating Effective Metrics \u003c\/li\u003e  \u003cli\u003eExpectations: How to View Data in a Meaningful Way \u003c\/li\u003e  \u003cli\u003eCreating and Interpreting the Metrics Report Card \u003c\/li\u003e  \u003cli\u003eFinal Product: the Metrics Report Card \u003c\/li\u003e  \u003cli\u003eEmploying Advanced Metrics   \u003c\/li\u003e  \u003cli\u003eCreating the Service Catalog \u003c\/li\u003e  \u003cli\u003eEstablishing Standards and Benchmarks \u003c\/li\u003e  \u003cli\u003eRespecting the Power of Metrics  \u003c\/li\u003e  \u003cli\u003eAvoiding the Research Trap   \u003c\/li\u003e  \u003cli\u003eEmbracing Your Organization’s Uniqueness \u003c\/li\u003e  \u003cli\u003eAppendix: Metrics Tools to Use and Useful Resources \u003c\/li\u003e  \u003c\/ol\u003e","brand":"Apress","offers":[{"title":"Default Title","offer_id":47141862113520,"sku":"9781430237273","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781430237273_p0.jpg?v=1763749297","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781430237273","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}