{"product_id":"9781439118528","title":"Quality Is Personal: A Foundation for Total Quality Management","description":"\u003cbr\u003eIn this penetrating guide to involving employees in the process of total quality management, the authors make the argument that \"personal quality checklists\"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.","brand":"Free Press","offers":[{"title":"Default Title","offer_id":47154220990704,"sku":"9781439118528","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781439118528_p0.jpg?v=1763755891","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781439118528","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}