{"product_id":"9781440504358","title":"Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty \u0026 Boost Profits","description":"When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.\u003cbr\u003e\u003cbr\u003eWith new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to \u003ci\u003eamazing\u003c\/i\u003e service.\u003cbr\u003e\u003cbr\u003eIn today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.\u003cbr\u003e\u003cbr\u003eWhen businesses are fighting to survive, creating a great experience for customers isnit just important—it's \u003ci\u003eessential.\u003c\/i\u003e","brand":"Adams Media","offers":[{"title":"Default Title","offer_id":47107096183024,"sku":"9781440504358","price":10.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9781440504358_p0.jpg?v=1763758444","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9781440504358","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}